by: NCRG Staff | Sep 7, 2011
Is it possible for gaming floor employees to tell the difference between their patrons who gamble responsibly and those who have a gambling disorder? A recently published Australian study that was featured in the August 10 edition of The WAGER observed that while there are visible indicators of gambling problems (e.g. gambling for long periods of time, using ATMs, placing high risk bets and avoiding social contact), gaming venue staff are not very accurate in their estimation of who has a gambling problem and who does not (Delfabbro, Osborn, Nevile, Skelt, & McMillen, 2007; Schellinck & Schrans, 2004 and Delfabbro, Borgas, & King, 2011). Visible indicators (e.g. gambling for long periods of time, using ATMs, placing high risk bets and avoiding social contact) may not be the most reliable form of identifying problematic gambling behavior (Delfabbro, Osborn, Nevile, Skelt, & McMillen, 2007; Schellinck & Schrans, 2004). Future research is needed to lead to better employee training that will help identify problematic gambling.
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